Conversational AI Builder
Real portfolio pieces built during the course, not a certificate for its own sake. Each one is work you can show.
- Scope and sources briefWhat a small business's website assistant does and does not do: each topic in scope or handed to a person, the one source it answers from, the rule it follows, and its disclosure wording.
- Test results and fixesA first test run of 40 real customer questions: the failures grouped by kind, the cause and fix for each kind, the handoff for safety questions, and the launch bar set in advance.
- Data handling noteWhat a small business's chatbot collects and why, how long conversations are kept, the platform settings changed, where the business stands under California's privacy law, and the privacy notice wording added.
- Launch and handover runbookThe launch decision with its evidence, what must stay true afterwards, how problems will be spotted, who owns each source, and how the business reruns the test after a change.
What you'll learn
Course content · 7 modules, 20 lessons
Sign up to unlock every lesson - the titles below show exactly what is inside.
What a customer-facing assistant is made of, why it invents things, and the rules on honesty and data that shape it.
Requirements
- No prior experience in this field is required to start.
- A computer with a reliable internet connection.
- Comfortable using a web browser - no software to install.
Description
Every CertClue course follows the same seven-part shape: fundamentals, the role translated out of job-posting language, a real working day, the job's recurring rhythms, a multi-day simulation, the portfolio you build along the way, and a handoff into your next move. Here is what that looks like for conversational ai builder.
Who this course is for
Anyone aiming to become a conversational ai builder, including career changers with no background in it yet. This is the entry rung of a realistic ladder:
Builds and launches chatbots and website assistants for businesses: decides what they answer, grounds them in the business's own sources, tests them, and hands them over so the business can maintain them.
Builds assistants that act as well as answer, connected to booking, billing and support systems, and runs the evaluation and monitoring that keeps them accurate.
Decides where automated conversations serve customers and where they should not, owns the risk of what the business's assistants say, and leads the team that builds them.
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