E-commerce Operations Specialist

Real portfolio pieces built during the course, not a certificate for its own sake. Each one is work you can show.

• Oversell reportAn oversell handled end to end: its size and cause with the evidence, what the customers were told and offered, what happened to split orders, and the stock rule that stops it recurring.
• Promotion compliance checkA draft Black Friday promotion checked element by element against UK pricing law: the saving claim, the deadline, a checkout fee and delivery, each with the rule, a pass or fail, and a lawful rewrite.
• Returns decision logA returns queue decided group by group: what each customer is entitled to under the UK rules, what is offered as goodwill, what happens today, and the pattern that pointed to a faulty batch.
• Peak readiness runbookA Black Friday runbook someone else could follow: the conditions for starting, the daily checks with the thresholds that trigger action, the fallback for each failure with its owner, and the evening report.