CertClue
Courses · Remote Work
Virtual Assistant

Virtual Assistant / Executive Support

Run a client's calendar, inbox, travel, and meetings end to end, communicate like a trusted operator, and finish with a proposal and portfolio built for real freelance client work.
3 hrs taught · 5 to 9 hrs applied 7 modules 29 lessons 6 portfolio artifacts Completion certificate Updated August 2026
Created by the CertClue team
What you'll build

Real portfolio pieces built during the course, not a certificate for its own sake. Each one is work you can show.

  • Calendar and inbox management systemA one page documented system: inbox triage rules with the exact signals that decide reply, draft, or file, a calendar protection policy for focus time, a time zone handling note, and an escalation list of what always goes straight to the client.
  • Multi city travel itineraryA complete chronological itinerary for a multi leg business trip: flights, ground transport, hotel, and meeting details all converted to local time at each leg, plus a short contingency section for the riskiest connection.
  • Meeting prep packetA decision ready brief for a recurring high stakes client call: the meeting's goal in one line, attendee context, what changed since last time, and open questions, edited down to a two minute read.
  • Client proposal and scope of workA written proposal responding to a realistic VA job post, paired with a one page scope of work covering recurring tasks, weekly hours, how out of scope requests are handled, and a planned review point.
  • Client standing rules briefA short reference capturing a client's explicit standing instructions: what always needs their direct judgment, what is confidential and from whom, and the default response when something is genuinely unclear.
  • End of week client updateThe Thursday close out written the way a founder actually reads one: every open item with where it truly stands rather than where it should be, what has already been chased and by when it stops being recoverable, what needs her decision separated from what is handled, and nothing left for her to discover on Monday.

What you'll learn

The role, without the buzzwords
The job post, decoded
A day in the role
The recurring calendar
Getting ready for the simulation
Building your portfolio
What comes next

Course content · 7 modules, 29 lessons

Sign up to unlock every lesson - the titles below show exactly what is inside.

What a virtual assistant actually does day to day, why the work exists, the skills that matter more than any tool, and the professional judgment that keeps a client's trust.

What a virtual assistant actually does
The skill set that actually gets you hired
Why this work exists, and where the demand actually comes from
Confidentiality, discretion, and the trust the role runs on
Setting scope before it becomes a problem

Requirements

  • No prior experience in this field is required to start.
  • A computer with a reliable internet connection.
  • Comfortable using a web browser - no software to install.

Description

Every CertClue course follows the same seven-part shape: fundamentals, the role translated out of job-posting language, a real working day, the job's recurring rhythms, a multi-day simulation, the portfolio you build along the way, and a handoff into your next move. Here is what that looks like for virtual assistant.

Who this course is for

Anyone aiming to become a virtual assistant, including career changers with no background in it yet. This is the entry rung of a realistic ladder:

entry
Virtual Assistant

Manages a client's calendar, inbox, meeting coordination, and travel logistics, usually for one or a small portfolio of clients, working within a defined and documented scope.

Calendar and inbox triageWritten client communicationMeeting and travel coordinationDiscretion with sensitive information
mid
Senior or Executive Virtual Assistant

Supports a more senior executive or a larger portfolio of clients, takes on higher stakes coordination like board level meeting prep, and is trusted with less oversight and more standing authority.

Complex multi stakeholder schedulingBoard and leadership meeting prepManaging several concurrent client relationshipsJudgment calls with minimal supervision
senior
Online Business Manager or VA Agency Owner

Moves from executing recurring tasks personally to owning entire operational processes for a client, or building a small team of VAs and managing quality and client relationships across the group.

Process design and documentationManaging or subcontracting other VAsClient relationship and contract managementRunning the VA work itself as a small business
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