Refund Policy

Try it before you pay

Every account starts on the free plan, which includes practice questions, flashcards, study notes, and one full exam simulator attempt per certification track. We would rather you used the free plan first and upgraded only once you know the Service works for you.

14-day refund on your first payment

If you are not satisfied with Pro, email support@certclue.com within 14 days of your first payment and we will refund it in full. You do not need to give a reason. This applies to the first payment on an account only.

Renewals

Subscriptions renew automatically. Renewal payments are generally not refundable, because you can cancel at any time before a renewal date from your account settings and keep access until the end of the period you have already paid for.

We will still refund a renewal in these cases:

• You were charged after cancelling.
• You were charged more than once for the same period.
• A fault on our side made the paid features substantially unusable for a significant part of the billing period and we could not fix it.
• You tell us within 7 days of a renewal that you did not intend to renew and have not used Pro features since that renewal.

Statutory rights

If you are a consumer in the United Kingdom or European Union, you have a statutory 14-day right to cancel a distance contract. Because the Service is digital content available immediately, you are asked to agree that access begins straight away, which ends that right once you start using paid features. Nothing in this policy limits any statutory right you have that cannot be waived.

How to request a refund

Email support@certclue.com from the address on your account and tell us which payment you are asking about. We aim to reply within 2 business days. Approved refunds go back to the original payment method through our payment processor, and typically take 5 to 10 business days to appear depending on your bank.

Chargebacks

Please contact us before raising a chargeback with your bank. We would rather sort it out directly, and it is usually faster. Accounts with an unresolved chargeback may be suspended until the dispute is settled.

Exam results

We do not refund subscriptions on the basis of a certification exam result. Passing any certification exam depends on factors outside our control, and no practice material can guarantee an outcome.