Support

Contact us

Email support@certclue.com with the email address on your account and, if something went wrong, what you were doing when it happened. A screenshot helps.

If you are signed in, you can also open a support ticket and follow the replies in one place: on the web, open Help & Support (the lifebuoy icon at the top of every page); in the mobile app, go to Profile and choose Help and support.

Signing in

Forgot your password? Use reset password and we will email you a link. The same account works on the web and in the mobile app, and your progress syncs between them.

Cost

CertClue is free. There are no subscriptions, in-app purchases or ads, on the web or in the app.

Your data

You can delete your account yourself at any time, from Settings on the web or Profile in the app. See deleting your account for what that removes, and the privacy policy for what we collect. Privacy questions go to privacy@certclue.com.