Courses · IT Support
IT Support (safety skills)
IT Support Safety
Stay safe at the repair bench and on client visits: swollen batteries, overloaded power strips, e-waste and the data on old drives, your own posture and working alone. Four days at a Nairobi repair shop where the right answer is often to stop.
1 hrs taught · 3.5 to 6 hrs applied 7 modules 11 lessons 3 portfolio artifacts Completion certificate Updated September 2026
Created by the CertClue team
What you'll build
Real portfolio pieces built during the course, not a certificate for its own sake. Each one is work you can show.
- Incident report: swollen laptop batteryA walk-in laptop with a swollen battery: what was found, how it was made safe, what the customer agreed and where the battery went.
- Disposal log: clinic equipmentEvery device from a clinic's old equipment, what was done to the data on it, how that was checked, and who took it away.
- Workshop safety checklistThe daily and per-visit checks the shop runs from now on, drawn from this week's jobs, each with an owner.
What you'll learn
Safety basics for IT work
Lifting, ladders, fire and stopping
At the bench
Beyond the bench
Into the simulation: Tinkerfold Computers
Building the paperwork
What this course is and isn't
Course content · 7 modules, 11 lessons
Sign up to unlock every lesson - the titles below show exactly what is inside.
Electrical safety awareness and static: the shared core for IT and network roles.
Electrical safety awareness
Static and your equipment
Requirements
- No prior experience in this field is required to start.
- A computer with a reliable internet connection.
- Comfortable using a web browser - no software to install.
Description
Every CertClue course follows the same seven-part shape: fundamentals, the role translated out of job-posting language, a real working day, the job's recurring rhythms, a multi-day simulation, the portfolio you build along the way, and a handoff into your next move. Here is what that looks like for it support (safety skills).
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