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Junior Network / NOC Technician

Networking Foundations (NOC / Network Technician)

Learn to work a network operations shift: read a monitoring alert, isolate a fault layer by layer, subnet by hand, know what to check before you call the carrier, and leave with the diagram, ticket and change record that prove you can do it.
5 hrs taught · 5.5 to 10 hrs applied 7 modules 30 lessons 6 portfolio artifacts Completion certificate Updated August 2026
Created by the CertClue team
What you'll build

Real portfolio pieces built during the course, not a certificate for its own sake. Each one is work you can show.

  • Network diagramA labelled diagram of one site: circuit and reference, router and switches with management addresses, the trunk and its VLANs, each VLAN with its purpose, subnet and gateway, plus a date, a version and a note of what it deliberately excludes.
  • Cable and port auditOne row per switch port covering patch panel, wall port, connected device, VLAN, negotiated speed and duplex, status, date verified and notes, including the empty ports, with every disagreement against the existing records recorded as a finding.
  • Subnetting worksheetA complete address plan for a site carved from a single allocated block: requirements converted to prefixes, allocated largest first, with network, mask, first and last host, broadcast, gateway and usable count for every subnet, plus the free space left over.
  • Incident ticket from a monitoring alertOne fault written up in full: the source alert, the symptom as observed, a timestamped timeline, a table of tests with what each one eliminated, the cause stated as a mechanism, the resolution, the validation, and what remains outstanding.
  • Change record with backout planA reviewable change: reason, exact scope, risk in both the good and the bad case, pre-checks, a method somebody else could follow, validation agreed before the work, an observable backout trigger with a point of no return, and an honest closure.
  • Capacity reportOne link per row, answered with busy period figures rather than a monthly average: mean, ninety fifth percentile and peak against the rated speed, output discards recorded beside input errors, what that pair says about who owns the fault and what it rules out, and the cheaper explanation ruled out before any money is recommended. Written so somebody outside the team can approve or refuse it on its merits.

What you'll learn

Fundamentals, kept short
The role decoded
A day in the role
The recurring calendar
Live simulation · a NOC week
Artifacts
Handoff

Course content · 7 modules, 30 lessons

Sign up to unlock every lesson - the titles below show exactly what is inside.

The durable model: the path a packet takes, the OSI layers used as a troubleshooting ladder rather than a memory test, IP addressing and subnetting with real arithmetic you can follow, switching against routing, VLANs, DNS and DHCP, and how to read a monitoring alert.

The path a packet takes
The OSI layers as a troubleshooting ladder
IP addressing and what the mask actually does
Subnetting, worked through with real numbers
Switching against routing, and what a VLAN really is
Wireless: SSIDs, channels and roaming between access points
Structured cabling: categories, patch panels and demarcation
DNS and DHCP, and exactly what breaks when they fail
Ports, protocols, and reading a monitoring alert properly

Requirements

  • No prior experience in this field is required to start.
  • A computer with a reliable internet connection.
  • Comfortable using a web browser - no software to install.

Description

Every CertClue course follows the same seven-part shape: fundamentals, the role translated out of job-posting language, a real working day, the job's recurring rhythms, a multi-day simulation, the portfolio you build along the way, and a handoff into your next move. Here is what that looks like for junior network / noc technician.

Who this course is for

Anyone aiming to become a junior network / noc technician, including career changers with no background in it yet. This is the entry rung of a realistic ladder:

entry
NOC Technician

Monitors network health, responds to alerts, and follows runbooks for common connectivity issues.

Network monitoringAlert responseRunbooks
mid
Network Technician

Diagnoses more complex network issues, and makes configuration changes under change control.

TroubleshootingConfiguration changesChange control
senior
Senior Network Engineer

Designs network changes, owns capacity planning, and leads major incident response.

Network designCapacity planningIncident leadership

Where it leads

This course prepares you for the CompTIA Network+ role or credential path. Named for preparation only - no partnership or endorsement is implied.

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