Customer Support courses
Frontline and team-lead work where the product is the conversation, measured on resolution rather than volume.
7 free customer support courses, each ending in a live simulation week and a portfolio of artifacts you keep.
Customer Onboarding Specialist (SaaS)
Take a new customer from signed contract to real use: agree success criteria, clean and migrate their data, train each role, triage go-live problems, and hand over an account measured against what was promised.
20 lessons·4 artifacts
Customer Service / Support Representative
Handle real phone, chat and email support: de escalate an upset customer, resolve order and billing problems correctly, hold an honest retention conversation, and finish with four artifacts you can show an interviewer.
26 lessons·4 artifacts
Customer Success Associate
Look after a book of business customers so they get what they bought: read health scores without trusting them blindly, get a new account to its first real result, keep sales promises honest, work a renewal at risk, and show customers the value they got.
20 lessons·4 artifacts
Customer Support Manager
Read a team's numbers as a diagnostic rather than a scoreboard, decide which repeated exception becomes policy and which must stay an exception, take a recurring cause to the department that owns it, and manage the team lead who is the problem.
16 lessons·4 artifacts
Medical Virtual Assistant / Patient Access Representative
Work a week remotely on a family practice's front desk: cut no-shows without overbooking, verify insurance and give patients honest cost estimates, handle records requests and callers under HIPAA, chase a prior authorization against its deadline, and report the week's access numbers.
20 lessons·4 artifacts
Support Team Lead
Take the escalations the front line cannot resolve: approve the exception or refuse it, review cases somebody else closed, find the one cause under three complaints, and coach the rep whose numbers are the best on the team.
17 lessons·4 artifacts
Workforce Management Analyst (Contact Centre)
Plan a contact centre's week: forecast a price-letter spike by half-hour, staff it with Erlang C and shrinkage, run the day when calls beat the forecast, fix an adherence report before anyone is blamed, and report a missed day honestly.
20 lessons·4 artifacts
Questions about customer support courses
Yes. Every course on CertClue is free, with no card and no trial period. You need an account to track progress and collect your artifacts, and that is the only gate.
7 live right now, holding 139 lessons and 28 portfolio artifacts between them. New courses are added regularly and appear here automatically.
No. Each course states its own level, and most of this catalogue starts at entry or beginner. A course assumes you can use a computer and read carefully, not that you have done the job before.
A completion certificate with a public verification link, and the artifacts you produced during the simulation week. The artifacts are the part worth showing an interviewer: they are the work, not a score.