IT Support courses
The service desk and the hardware behind it: tickets, endpoints, networks and the people waiting on them.
10 free it support courses, each ending in a live simulation week and a portfolio of artifacts you keep.
Data Center Technician (Colocation & AI Infrastructure)
Learn to work a data centre floor: read a rack elevation, work out whether a circuit can take one more server, find a hot spot, replace a failed drive and run it through a return, work other people's equipment under a smart hands ticket, and leave holding the documents that prove it.
28 lessons·6 artifacts·Pairs with CompTIA Server+, or a vendor data centre associate certification
Endpoint Administrator (Microsoft 365 and Intune)
Run 1,480 devices for a housing association for a fortnight: enforce compliance without locking staff out, deploy laptops with Autopilot, protect data on personal phones, stage updates, remove local admin rights, handle a stolen laptop and automate safely.
20 lessons·4 artifacts·Pairs with Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
IT Support Safety
Stay safe at the repair bench and on client visits: swollen batteries, overloaded power strips, e-waste and the data on old drives, your own posture and working alone. Four days at a Nairobi repair shop where the right answer is often to stop.
11 lessons·3 artifacts
Network Engineer Safety
Stay safe on network field and data centre work: heavy kit and ladders, fibre light you can't see, battery and gas-suppression rooms, rooftop antennas and permits. Four days with an ISP field team where the right answer is often to stop.
11 lessons·3 artifacts
Server Hardware Technician
Build out a GPU server cluster the way it holds up in production: receive and inspect hardware without damaging it, read burn-in results and act on them, prove a faulty part before returning it, check rack power against redundancy, and hand over honestly.
20 lessons·4 artifacts·Pairs with CompTIA Server+
ServiceNow Administrator
Run a ServiceNow instance for a week: move a change safely from development to production, grant access by role not by favour, import 1,200 laptops without creating duplicates, fix the rule sending incidents to the wrong team, and test an upgrade before it bites.
20 lessons·4 artifacts
Technical Support Engineer (SaaS, Tier 2)
Be the Tier 2 engineer for a care-sector software company for a fortnight: sort Tier 1's escalations, reproduce a clock-change bug engineering can fix, read an API integration's logs, handle data requests properly, run customer updates in an outage and coach Tier 1.
20 lessons·4 artifacts·Pairs with CompTIA A+
IT Help Desk / Service Desk
Work a real service desk: triage incidents and requests, run password and MFA resets safely, hold a P1 without dropping the queue, escalate what you cannot close, and finish with five artifacts you can put in front of an interviewer.
28 lessons·6 artifacts·Pairs with CompTIA A+
Networking Foundations (NOC / Network Technician)
Learn to work a network operations shift: read a monitoring alert, isolate a fault layer by layer, subnet by hand, know what to check before you call the carrier, and leave with the diagram, ticket and change record that prove you can do it.
30 lessons·6 artifacts·Pairs with CompTIA Network+
Systems Administration (Windows + Linux)
Run Windows and Linux servers side by side: identity and permissions, disk and services, logs, patching, scheduled work, and backups you have actually restored. You leave with a provisioning script, a tested restore runbook, a patch log and a postmortem.
30 lessons·6 artifacts·Pairs with CompTIA Linux+ · Microsoft server certifications
Questions about it support courses
Yes. Every course on CertClue is free, with no card and no trial period. You need an account to track progress and collect your artifacts, and that is the only gate.
10 live right now, holding 218 lessons and 46 portfolio artifacts between them. New courses are added regularly and appear here automatically.
No. Each course states its own level, and most of this catalogue starts at entry or beginner. A course assumes you can use a computer and read carefully, not that you have done the job before.
A completion certificate with a public verification link, and the artifacts you produced during the simulation week. The artifacts are the part worth showing an interviewer: they are the work, not a score.